We clean the ferrule of your cue again and polish out the scratches. If scratches or discolouration are too deep in the material, you can no longer get them out completely. Therefore, we do not guarantee 100% success for this service. But we promise you that we will try our best. Please send the cue top to us as a package (not postage paid or cash on delivery). Our processing time usually takes 1-3 business days. We will then send the top back to your delivery address in an insured package. Payment method only possible in advance. Please do not forget your sender. If you live near our address, you are of course welcome to bring the cue directly to us for repair.